Objectives
A dairy products manufacturer needed to make operational improvements to reduce customer and consumer complaints while lowering costs, with a particular focus on waste reduction and product and package optimization from inbound ingredients through to customer shipments.
Key Analyses
End-to-End Audit
Conducted an audit spanning inbound ingredients to customer shipments with key experts, examining line operations and throughput for optimization opportunities.
Reviewed SOPs with particular interest in waste reduction and product and package optimization.
Opportunity Identification
Identified issues and opportunities and created ideas against them to build out potential solution spaces.
Prioritization
Delivered a pipeline of packaging and operational ideas to improve throughput, reduce waste and eliminate packaging defects.
Results
Findings Report
Delivered a complete report and presentation of findings to the client as well as a recommended implementation plan.
Focus Areas for Implementation
Identified clear areas for the client to focus on for implementation, reducing customer complaints and cutting waste.